Say Hello To Encompass

On-demand ambulatory and accessible transportation for seniors and individuals with disabilities

Service Areas ›  Learn More ›

Picture of M7 Vehicles
Encompass Program Service Areas — Greater Hartford and Greater New Haven Connecticut

Greater Hartford

For Service in the Greater Hartford area you must reside in one of the following towns:

Avon, Berlin, Bloomfield, Bristol, Cromwell, East Hartford, Ellington, Farmington, Glastonbury, Hartford, Manchester, Meriden, Middletown, New Britain, Newington, Plainville, Rocky Hill, South Windsor, Tolland, Vernon, West Hartford, Wethersfield, Windsor, or Windsor Locks

Get Started in Hartford ›
Encompass Program Service Areas — Greater Hartford and Greater New Haven Connecticut

Greater New Haven

For service in the Greater New Haven area you must reside in one of the following towns:

Bethany, Branford, East Haven, Hamden, New Haven, North Branford, North Haven, Orange, Wallingford, West Haven, and Woodbridge

Get Started in New Haven ›

The Freedom to Travel with No Limitations

Eligible persons can use this service to travel anytime they want, 24/7/365, without having to call 48 hours in advance.

M7 and Connecticut Transit Districts have partnered to expand transportation options that are currently not available; this program is low cost, has few service restrictions, and is user-friendly.

See Service Areas ›
An illustration of the Hartford, Connecticut skyline
An illustration of a man in a wheelchair and a 60+ woman in front of an oversized clipboard with checkmarks

Are You Eligible?

Passengers must be approved through an eligibility process managed by your local Transit District.

Eligible applicants must be at least 60 years young or have a disability. Once approved, M7 will create your personal online account to manage expenses and view your travel history.

Apply Today ›

Discounted Trip Costs

The Encompass Program trips are discounted.

The passenger pays only $5.00 for the first 8 miles traveled. Each additional mile traveled is $2.90. Your trip is automatically charged to your account, eliminating any exchange of money while you’re in the vehicle.

An illustration of a taximeter
An illustration of a man and woman waiting for their M7 Ride with their bags

Schedule a Trip

Once you've been approved — passengers are free to schedule transportation by booking online or by phoning our Call Center at 860-444-4444. Our technology will then calculate the trip cost to book your ride.

Frequently Asked Questions


How did Encompass get started?

Encompass began in June 2021 as a pilot program to fulfill passenger transportation voids within the elderly and disabled communities. It is a true example of how public and private entities can partner with each other to envision and create responsive transportation services for passengers who need it the most. Encompass provides an on-demand private car service with door-to-door service and fully trained vetted drivers, all at about half the taxpayer cost of the prevailing Transit District services.


How do I apply?

You can apply online by first selecting your service area.


What type of payment is accepted by Encompass?

All trip payments will be made online through your personal Encompass account. You can easily load funds into your account via credit card payments or direct bank transfers. As the ride ends, the trip is automatically paid and you simply exit the vehicle.


Can I schedule recurring trips?

Yes, but not online. You must speak to a customer care person to make those arrangements.


Can I have others ride with me?

Absolutely, up to three passengers can ride for the price of one. However, the Encompass member must be one of the passengers. Please remember to travel with your Encompass photo ID.


How do I cancel a trip?

You can cancel your trip by phone or online. All cancellations must be made at least 1 hour in advance of the scheduled pick up time to avoid a $5 charge to your account. No-shows cause delays and inconvenience fellow members.

We're Here 4 You

For personalized service, account balance or lost cards, call us at 860-444-4444

Peace of mind is assured knowing that each driver is fully trained and vetted, and that all vehicles are fully licensed, inspected and insured.

Encompass provides accessible and senior transportation in the Greater Hartford and New Haven Connecticut areas.